Friday, 10 September 2010

Fruit Salad and Ice cream

I received from the Orange shop on 28th August a document that clearly states in black printed ink that a technician would arrive on 10th September at 10am if not previously cancelled. That was today! At 14h30 I take myself to the callbox where I can dial the free number to find out what has happened to the technician. He did not arrive. The lines are busy and a human being asks me to call back in 30 minutes. This time I am passed from a gentleman to a woman whose French if she had spoken it would surely have been easier to understand than her English! Evidntly, the technician came on the 7th at 10am; he evidently telephoned me and could not get a reply! I explained, when she did not want me to explain anything, let alone speak, that the reason they could not contact me was because the telephone is not connected to the Internet, and that I cannot access emails from that line, hence the reason for the technician's appointment, as well as the fact that my internet facilities have been made to go "up the creek" (I did not use that expression) because of Apple or Orange or both!

Ironically on the 7th we were at Village de Vaux waiting, waiting, waiting for the nice Apple man at Orange to telephone. He was Italian and as mentioned before showed me how to ditch Safari. The call cost me 29 euros and taught me that it is better not to bang one's head on the wall but to look sideways at the problem. Of course, easier said than done, and once one has a little knowledge one can take the first step on the road of being an expert!

I was also waiting for the
man in Greece to telephone but he never did.

No, I have not been smiling today. I have been speaking patiently but firmly, even having to interrupt and speak French as well as English and even laugh out loud at one point, because to laugh is better than to scream) explaining that it is ridiculous for me to have one date and for them to have another and that this scenario is like a farce and as if one were in a theatrical comedy! She was not amused! I am not amused.
I have to wait until 22nd September at 8h30 and pay 99 euros.
Will I get connected to France Telecom? Will I get connected to Orange Internet?
Will they let me give them my money?

I scream, you scream, we all scream for ice cream, rah rah rah!

With a 99 if you please.

No comments: